Privacy Policy

1. Data We Collect

We collect personal data that you voluntarily provide to us when you:

• Register on our website
• Subscribe to our newsletter
• Complete a contact form
• Book a service
• Create an account
• Participate in surveys or contests
• Leave comments on our blog posts

The personal information we collect may include:

• Name
• Email address
• Phone number
• Postal address
• Payment information (processed securely through third-party payment processors)
• Preferences and interests related to our services
• Information about your skin type, allergies, or sensitivities (when relevant to our services)

We also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Referring website
• Other browsing information

2. How We Use Your Data

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and complete transactions
• Send appointment reminders and service-related notifications
• Respond to your inquiries and fulfill your requests
• Send administrative information, such as updates to our terms, conditions, and policies
• Send marketing and promotional communications (if you have opted in)
• Personalize your experience on our website
• Generate anonymized, aggregate data for internal analysis
• Monitor and analyze usage patterns to improve our website and services
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests, provided those interests do not override your fundamental rights and freedoms.

4. Data Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.

Please note that we may ask you to verify your identity before responding to such requests, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network architecture and data transmission
• Regular backup procedures

While we strive to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files that are stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

When you first visit our website, you will be presented with a cookie banner giving you the option to accept or customize your cookie preferences.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: